Política de reembolso

Return and refund Policy

1. Introduction

At [Your Store Name], we prioritize our customers’ satisfaction and are committed to providing a safe and reliable shopping experience. All orders are fulfilled through our suppliers, and therefore our return and exchange policy is based on their official policies to ensure the rights of both the customer and the store owner.

2. Acceptable Return Cases

A. Damaged, Defective, or Incorrect Products

  • If a customer receives a damaged, defective, or incorrect product (e.g., wrong color or size), they must contact us within 7 days of receiving the product.

  • Clear evidence (photos or videos) of the damaged or incorrect product must be provided.

  • After reviewing the request, the product will be replaced or a partial or full refund will be issued depending on the case.

B. Lost or Delayed Orders

  • If the order is not delivered within the expected timeframe and a shipping issue is verified, the product will be resent or a full refund will be issued.

C. Returns Due to Customer Change of Mind

  • Customers can request to return a product if they are not satisfied with their purchase, with the customer covering the return shipping cost.

  • The product must be returned in its original condition with all accessories.

  • After receiving and inspecting the returned product, the refund will be processed.

3. Cases Not Covered by Returns

  • Products that have been used or modified in a way that changes their original condition.

  • Products lost due to the customer providing an incorrect or incomplete address.

  • Products that the customer did not claim from the postal office.

4. How to Submit a Return Request

  1. Contact us via email: [].

  2. Provide the order number and a description of the issue along with evidence (photos or videos).

  3. Send the returned product to the address provided after the return request is approved.